How to Un-Ship a Case Order

Updated 6/27/2012

For Version Update 22 Init 26

Un-Ship Steps for Orders not shipped on a BOL:

  1. Open the order on the Process Order or Ship W/O BOL Screen.
  2. Click on the Un-Ship Button. The Un-Ship Order screen will appear.
  3. If there are any Errors in the List on the screen, they must be addressed before the Order Can be Un-Shipped.
  4. Enter text in the Un-Ship Reason field and click the Update Button.
  5. Click Un-Ship order. The Order status will revert to Packing Complete, and any records in the export order queue will be removed.
  6. Exit the Un-Ship Order Screen.

Un-Ship Steps for Orders shipped on a BOL:

  1. Click Open on the Create Order BOL Screen. The Select BOL Screen will open.
  2. Check Show Shipped BOLs. Double click on the desired shipped BOL. The BOL will open on the Create Order BOL Screen.
  3. Highligh the order on the right list and click Remove Order. The Un-Ship Order screen will appear.
  4. If there are any Errors in the List on the screen, they must be addressed before the Order Can be Un-Shipped.
  5. Enter text in the Un-Ship Reason field and click the Update Button.
  6. Click Un-Ship order. The Order status will revert to Packing Complete, and any records in the export order queue will be removed. If this was the last shipped order on the BOL, the BOL Status will go to Un-Shipped.